Here are answers to some of the most common questions we receive.
WHAT ADVANTAGES DO VOICE BIOMETRICS HAVE OVER OTHER BIOMETRICS SYSTEMS?
The main advantage that voice biometrics has over other biometrics is its ability to prevent spoofing in the case of a data leak. If your fingerprint or retina data were to be stolen, the biometric security would be compromised beyond repair; you cannot (easily) change your retina or fingerprint. However, because voice biometrics employs text-dependent characteristics, you can simply adopt a new voiceprint phrase and wipe out all previous enrollments in the case of a biometric data leak. Furthermore, in specific situations where fingerprints or retinal scans cannot be used (such as laboratories where gloves leave residue on fingers and gloves cannot be removed until one has exited the lab), voice biometrics possess added advantages.
WHAT IF SOMEONE RECORDS MY VOICE?
Our biometrics engines automatically reject any authentication that matches too closely with a previous recording, as there will always be subtle differences each time you speak.
CAN I AUTHENTICATE IN ANY LANGUAGE?
We support authentications in many languages. Text dependent characteristics and text confidence detection are currently supported in 88 languages
WHY DO I HAVE TO SAY AN APPROVED VOICEPRINT PHRASE?
Contrary to popular belief, "My voice is my password," is an unsecured phrase. Due to repeating IPA phonetics (sounds) and length, it does not meet our security standards. Approved phrases contain enough data and IPA phonetics to allow for an accurate voiceprint. Phrases can be requested and managed under the Voiceprint Phrases section of the developer console. Requested phrases should have no repeating IPA phonetic and be a minimum of 8 syllables.
WHAT MAKES A GOOD VOICEPRINT RECORDING?
Speak in a normal tone and speed. Please make sure to enroll and authenticate 1 full second after the beginning of the recording. We recommend using a cue or trigger to help your users know that the recording has started.
WHAT IF THERE IS A LOT OF BACKGROUND NOISE?
VoiceIt incorporates noise-cancelling and voice detection technology for enrollment and authentication.
WHAT IF I HAVE A COLD?
Our biometrics engines intelligently enrolls certain successful authentications and tracks gradual changes in your voice over time. For some sudden changes, such as sickness, your voice may be too different to authenticate. However, this only happens in extreme cases.
MY RECORDING WAS UNSUCCESSFUL. WHY?
Here are some possible reasons that your recording might have failed: Your recording was too short or too long (must be at least 1.3 seconds long and no longer than 5 seconds). You did not use an approved voiceprint phrase. The voiceprint phrase spoken was too short. Background noise may have been too loud. Recording volume may be too low.
HOW LIKELY ARE FALSE NEGATIVES (FRR) /POSITIVES (FAR)?
Based on our current platform, there are no false positives (FAR) when the confidence level is set at or above 90%, while keeping false negatives (FRR) under 20%.
HOW CAN I CHANGE THE CONFIDENCE LEVEL?
You can view the confidence level in your Console-Settings, however, you cannot manually change this. We customize every confidence level based on use-case and activity. To change the confidence level, please contact us.